In the Ocean Marine Department of Great American Insurance Group you will find a unique team of marine insurance specialists dedicated to the needs of our clients. Our team of specialists stand ready to assist and guide you in the claim process.

We are a unique claim department because we...

• Care about all aspects of our business
• Work as a team to solve problems
• Are in partnership with our Underwriting and Loss Prevention departments
• Build relationships based on integrity, trust, quality of adjustments, fairness, communication, speed and accuracy of service

In order to provide our customers with the service they expect, we have two claim centers staffed with Marine Specialists, plus a 24 hour Pollution Response Team. The locations are:

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• East Claim Center

  Main Contact:

  1-800-426-9697 (tel) 1-513-345-1363 (fax)

  
  

  Mailing address:

  P.O. Box 2468 Cincinnati, Ohio 45201

  Email an Adjuster Regarding:
  
  Cargo and Pollution Department
  Subrogation Department
  Hull, Marina and Boat Dealers Department
  Jones Act and Bodily Injury Liability Department
  
  

• West Claim Center

  Main Contact:

  1-925-988-2225 (tel) 1-877-452-7578 (fax)

  
  

  Mailing address:

  P.O. Box 2468 Cincinnati, Ohio 45201

  
  

  Email an Adjuster Regarding:
  
  Cargo Department
  Subrogation Department
  Hull, Marina and Boat Dealers and Jones Act Department
  Liability and Package Business Department
  
  

• Pollution Response Team

  To Activate a Spill Claim Response
  
  The Great American's Ocean Marine Response Team's 24-hour toll-free claim number is:

  1-877-GAREACT
  (1-877-427-3228)

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